Reference

How 99bb Handles Your Personal Information

When you open an account and move money through bKash, Nagad, or Rocket, you share personal details with us — and this policy tells you exactly what we collect, why we keep it, and how you can request changes or deletion.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device dataYour right to request data changesBangladesh-region eligibility applies

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review the data we hold on your account, ask us to correct something, or request deletion of personal information, our support team handles these requests directly. Reach us through any of the channels below and include your registered account number or the mobile number linked to your bKash, Nagad, or Rocket wallet so we can locate your record without delay.

Team online

Live Chat

Start a live chat session from inside your account dashboard. Mention your registered wallet number so the agent can pull your data record immediately.

Email Support

Send your data request by email. Include your account ID and the wallet type you use — bKash, Nagad, or Rocket — so our privacy team can process it correctly.

In-Account Help

Open the Help section inside your account on mobile. Submit a data query ticket directly tied to your account profile, which speeds up our verification step.

What Data We Collect and Why We Keep It

99bb Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you create your account — your name, contact number, and the payment method you register, whether that is bKash, Nagad, or Rocket. When you make a deposit or request a withdrawal, the transaction reference and wallet number associated with

1
that payment are logged against your account for verification and dispute resolution. We also collect device identifiers, browser type, and session timestamps each time you access the platform from your phone or desktop. This data helps us confirm it is really you logging in and lets
2
our support team locate your account quickly if something goes wrong. We do not sell your personal data to third parties, and we do not share your bKash, Nagad, or Rocket wallet details with advertisers. Data is held only for as long as your account remains
3
active or as required for financial record-keeping under applicable rules. If you close your account, you may request deletion of personal data that is not subject to a mandatory retention period. Availability of our services depends on your local law and the eligible regions we operate
4
in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA CARE PRACTICES

How We Protect and Manage Your Account Data

Data security on 99bb is not just a policy statement — it shapes how every account interaction is built. Your login is protected by a one-time password sent to your registered mobile number, so even if someone has your password, they cannot access your account without your phone. Payment data connected to bKash, Nagad, and Rocket is handled through encrypted connections, and wallet numbers are masked in account displays after a transaction is confirmed.

SSL Encryption

All data exchanged between your device and our servers travels over SSL-encrypted connections. This covers login, deposits via bKash or Nagad, and account settings updates.

OTP Account Access

Every login triggers a one-time password to your registered mobile number. This step means your account stays protected even if your password is compromised.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how the mobile interface performs. You can manage cookie preferences through your browser settings.

Retention and Deletion

Personal data is kept only while your account is active or while financial record rules require it. Request deletion through support once your account is closed and the mandatory period has passed.

Common Questions About Your Privacy on 99bb

These are the questions we get most often about how data is handled on this platform. If your question is not here, open a support ticket from inside your account and our team will respond with specifics tied to your record.

We collect your name, mobile number, and the payment method you register — bKash, Nagad, or Rocket. Device identifiers and session data are also logged each time you access your account.

No. Your bKash, Nagad, or Rocket wallet number is used only for payment verification and dispute resolution on your account. We do not share it with advertisers or unrelated third parties.

Send a data access request via email or live chat with your account ID and registered wallet number. Our privacy team will confirm what records we hold linked to your profile.

Yes. Once your account is closed, submit a deletion request through support. Data subject to mandatory financial record-keeping rules may need to be retained for a set period before full deletion.

We keep your data while your account is active and for as long as applicable financial record rules require after closure. Outside those periods, data is removed on your request.

We use session cookies for login continuity and analytics cookies to monitor mobile performance. Manage or block non-essential cookies at any time through your browser's privacy or cookie settings.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoFootball Goalzone

How 99bb Handles Your Personal Information

How to Reach Us About Your Privacy

Live Chat

Email Support

In-Account Help

How We Protect and Manage Your Account Data

SSL Encryption

OTP Account Access

Cookie Management

Retention and Deletion

Common Questions About Your Privacy on 99bb

01 What personal information does 99bb collect when I open an account?

02 Does 99bb share my bKash or Nagad wallet details with anyone?

03 How can I see what data you hold about me?

04 Can I ask 99bb to delete my personal data?

05 How long does 99bb keep my account and payment data?

06 Does 99bb use cookies and how do I control them?

Privacy Policy

Related pages

Related pages