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What You Agree To When You Use 99bb

These terms set out your rights and responsibilities as a 99bb account holder — covering how your account works, how transactions through bKash, Nagad, and Rocket are handled, and what applies when you access the platform.

Account holder agreementbKash, Nagad, Rocket transactions coveredJurisdiction-dependent accessAccount suspension conditionsUpdates notified via account
99bb What You Agree To When You Use 99bb
HOW WE HANDLE THIS

Account Security and Policy Transparency

We hold your account data under strict access controls. Only verified team members handling your active support case can view account transaction records. If you want to know what data we hold, you can submit a data access request through the account message centre and we will respond within the period our policy requires.

Account Data Access You can request a copy of the data tied to your 99bb account at any time. Submit the request via the message centre and we will process it according to our data retention schedule.
Transaction Records Every bKash, Nagad, and Rocket transaction is logged against your account. If a discrepancy appears, our team can pull the full record and reconcile it with your payment provider reference.
Account Security Steps We use OTP verification at login for accounts showing new device access. If you suspect unauthorised activity, lock your account from settings immediately and contact support.
Requesting Term Changes You cannot alter these terms unilaterally, but you can raise a concern via email or live chat. Where a term is being applied in a way that affects your account, we will review it and respond formally.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about your account status, our support team can walk you through it. You can reach us through live chat, email, or your account message centre. For issues tied to a specific bKash, Nagad, or Rocket transaction, include your transaction reference so our team can locate the record immediately.

Team online

Live Chat

Start a chat session directly from your account dashboard. Describe your terms or account query and our team will respond with the relevant clause or next step.

Email Support

Send a detailed query to our support address. For transaction disputes involving bKash, Nagad, or Rocket, attach the payment confirmation so we can cross-reference it.

Account Message Centre

Log in, go to your account settings, and open the message centre. All correspondence related to your terms query is stored there for your reference.

Common Questions About These Terms

These are the questions we hear most often from account holders about how our terms apply day to day — covering account use, payment rules, and what happens if something changes.

Yes. Every transaction you make through bKash, Nagad, or Rocket is covered by these terms alongside the payment provider's own rules. In any conflict, both sets of terms apply to their respective scope.

We may suspend or close your account. If there are pending balances and the breach involves fraud or credential sharing, those balances may be withheld pending a formal review of the account history.

Access depends entirely on your local law and the regions where 99bb is available. It is your responsibility to check whether use is lawful in your location before opening an account.

We notify you through your registered account when material changes are made. Continuing to log in and use the platform after that notification means you accept the updated terms.

Log into your 99bb account, open the message centre, and submit a data access request. We will respond with your account records within the period set out in our data retention policy.

No. Each person may hold only one account. If multiple accounts are found linked to the same individual, all accounts may be suspended and balances held for review under our duplicate account policy.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.